Growth

Detailed Services

Target Operating Model Development

Development of target operating models in line with the strategy with focus on customer journeys and experience.

Business Processes Reengineering

Based on lean six sigma principles and customer behaviors, reengineering processes to leading market practices and in line with systems requirements to be developed.

Customer Personas and Journey Maps

Design of customers personas and journey maps to understand touch points, responses, moments and influencing factors.

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