Development of target operating models in line with the strategy with focus on customer journeys and experience.
Based on lean six sigma principles and customer behaviors, reengineering processes to leading market practices and in line with systems requirements to be developed.
Design of customers personas and journey maps to understand touch points, responses, moments and influencing factors.
Contact Center Operating Model Transformation
End-to-end processes reengineering.
Process reengineering for support services.
Target Operating Model Transformation.
Target Operating Model Transformation.
Process reengineering for support services.
End-to-end processes reengineering.
Operating Model Development.
End-to-end processes reengineering.
End-to-end processes reengineering.
End-to-end processes reengineering.
Process reengineering for support services.